Refund Policy

At KEENfootwearOnlineStore, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms for receiving a refund after returning an item.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 30 days of the delivery date.

  • The item must be unworn, unused, and in its original condition with no signs of wear, damage, or alteration.

  • The original product packaging, tags, and any accessories must be included.

  • A valid proof of purchase (order number) is required.

Non-Refundable Items

  • Items that do not meet the return conditions stated above.

  • Gift cards (if applicable).

  • Items marked as "final sale" or "clearance" at the time of purchase.

How to Request a Refund

  1. Contact us first: Email [email protected] to initiate a return request. Please provide your order number and the reason for return.

  2. Wait for approval: Our team will review your request and, if eligible, provide you with a Return Authorization and instructions for shipping the item back.

  3. Ship the item: Once approved, send the item to the address we provide. We recommend using a trackable shipping service.

  4. Inspection and processing: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refund Methods and Timing

  • Approved refunds will be issued to the original payment method used for the purchase.

  • Please allow 5-10 business days for us to process your refund after we receive your return.

  • After we issue the refund, it may take additional time for the amount to appear in your account, depending on your bank or payment provider’s processing times.

  • Shipping charges are non-refundable, unless the return is due to our error or a defective product.

Exchanges

If you wish to exchange an item for a different size, please contact us. Exchanges are subject to product availability. The process follows the same return steps outlined above.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected]. We will cover the return shipping costs and arrange for a replacement or full refund as quickly as possible.

Questions

If you have any questions about our Refund Policy, please contact us at:
Email: [email protected]

This policy is subject to change. Please refer to this page for the most up-to-date information.