Shipping policy

Thank you for choosing KEENfootwearOnlineStore. This policy outlines our shipping procedures and estimated timelines to ensure you have clear expectations for your order's delivery.

Order Processing
All orders are processed within 1-3 business days after your payment is confirmed. Business days are Monday through Friday, excluding weekends and public holidays. You will receive an order confirmation email once your order is successfully placed.

Shipping & Delivery Timeline
Once your order has been processed and shipped, the estimated delivery time is 6 to 12 business days. Please note that this is an estimated timeframe provided by our shipping carriers and begins from the date of dispatch, not the date of purchase.

Shipping Address
Please ensure your shipping address is entered completely and accurately during checkout. We are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address provided by the customer. If you need to correct your shipping address, please contact us immediately at [email protected]. We can only modify the address if the order has not yet been processed for shipment.

International Shipping & Customs
We ship orders worldwide. Please be aware that international shipments may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in your order total or paid by KEENfootwearOnlineStore. We recommend contacting your local customs office for more information on potential charges.

Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey. You can also find this information by logging into your account on our website.

Shipping Delays
While we make every effort to ensure timely delivery, occasional delays may occur due to carrier processing, weather events, holidays, or customs inspections. We appreciate your patience and understanding in these situations.

Contact Us
If you have any questions about our Shipping Policy or the status of your order, please contact our customer service team at:
Email: [email protected]